Laurel and I attended the 2017 Texas Department of Public Safety Division of Emergency Management annual conference in San Antonio. Although it is a four-day show, we were there just for Thursday, May 18. We started with the exhibit hall and attended two break-out sessions. These are some of the vendors whom I met.
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Dr. Deb Zoran is the operations supervisor of VET outreach of Texas A&M University. They coordinate animal rescue during disasters and emergencies. |
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John Taylor and Hannah Coffey of BOLD Planning, one of the providers of mitigation and remediation plans for organizations that do not have adequate in-house emergency planning. |
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Sean Scott developed the Red Guide handbooks. They are available in English and Spanish. |
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Keith Blaylock of eXpress Sandbag System did not bring the proprietary machinery with him. However, I found the sandbags to be portable, standardized, and stackable. And he said that he could produce 1000 per hour all day long. |
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Michael Shanks of LRad explained that his sound output speakers will cover huge, city-sized areas with good clarity for voice notification in times of emergency. |
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Mike Ross does apps and he has them for emergency management. In the age of the smartphone it is an easy and effective way for jurisdictions to get the word out -- the right information... from the right source. |
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Vanessa Forté of ProPac brought a wide range of pre-packaged emergency supplies from first aid kits to food and drink for one person or large groups. |
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Mark Mathiesen of On the Mark Weather is one of several commercial meteorologists with his own brand of applied theories. When I reviewed and edited contracts for TDEM in 2014, I was surprised to learn that the government agency, NOAA, as respected as it is, is not the leading edge, and only tells you what they tell everyone in a wide area all at the same time. Dr. Mathiesen specializes in micro-events: he can tell you if your school could be hit. |
Of course, there were many more to be met. My friends from Intermedix and WebEOC were there. So were the folks from STEAR, the State of Texas Emergency Assistance Registry for people who want to be helped when getting help is a matter of life and death. I met Major Ernest Branscum of the Salvation Army several times during the day as we toured the exhibit hall. I was happy to be able to add my name to the contact list for the local chapter of the Association of Continuity Managers.
On Thursday, May 18, at 4:00 PM, Laurel and I attended an
excellent session on Insurance Fraud. The presenters were Lt. David Taylor
(Compliance) and John Plent (Consumer Protection) from the Catastrophe Response
Team of the Insurance Fraud unit of the Texas Department of Insurance. Just to
note: The Department of Insurance is one of about 20 state agencies and departments
that has its own sworn and weaponized peace officers. As explained below, when
on the streets, talking to roofing contractors, he has the full law enforcement
authority of any police officer in Texas.
In the aftermath of a disaster, swarms of unlicensed
contractors appear, soliciting business, and being paid with money from
insurance settlements. The work is uneven in quality. Sometimes, the “contractors”
take a “down payment” and never return. Occasionally, they take a partial
payment, do partial work, then leave, with a promise to return, which puts the
matter out of the criminal law and into civil law.
The TDI catastrophe teams help people work with insurance
adjusters; and they can assist insurance companies in the field. They work with consumers to
help with insurance claims. Lt. Taylor and Mr. Plent come to your town to mitigate (and ideally prevent) violations and victimizations. They start by meeting with
city officials. They acknowledge that after a severe storm which has taken lives,
mitigating insurance fraud might not seem highly important. However, they have
found law enforcement and other city officials to be very helpful. If the city
has regulations, they say, then make sure that all solicitors are registered
and licensed. Drive the streets; and where you see roofers working or knocking
on doors, ask to see their papers. Municipalities should run background checks
for outstanding warrants and sex offender registration. Their primary advice is
to homeowners is to never accept a
solicitation. You, the customer, should drive the process by seeking out
reputable companies and getting competitive bids.
Read about the fraud team here
Watch one of their videos here.
At 2:30 PM on May 18, Laurel and I attended a disjointed,
lackluster session on cyber security.
Despite our abiding professional involvement in computer security, this
one put us both to sleep. The presenter was David Morgan (CISSP, CNSS NSA
Security), who is a cybersecurity officer and information security manager at the
Texas Department of Public Safety. He certainly seemed well qualified from his
time in the Marine Corps to his experience as a visiting professor at several
colleges and universities. The bottom line is that the content of his
presentation did not meet the criteria set by the title of his talk, "Cyber Security - A Critical Component for Emergency Management."
Everything we do in response to a disaster or a community event depends on computers, from smartphones to laptops. To coordinate our efforts, we bring WebEOC into community shelters. Some at this conference had special responsibilities for the emergency bands such as TICP (Texas Interoperability Communication Package) and MARS (Military Affiliate Radio System). David Morgan did not tell us how to secure any of them, or how to detect an intrusion.
Laurel and I were
most interested in knowing about how computer hackers have disrupted emergency
response. Aside from mentioning the recent incident in Dallas -- (Dallas Morning News here among very many
others) -- in which the weather sirens sounded at midnight, he
had nothing to say.
Hackers have been changing traffic lights since at least
2003, though the ability to do so was known in the 1980s. (See Wired from 2005 here.) Recently, the Surprise, Arizona, city 911 was taken out by a hacker (See Washington Times story here.) Bear in mind, though, that the infamous
“Operation Sundevil” from 1990, which alleged that hackers had broken into the
nationwide 911, was exposed and disgraced.
(See “Operation Sundevil”
in Wikipedia here and “Jefferson in Mirrorshades” in a hacker archive here. ) None of that was in this presentation.
David Morgan did allude to the existence of viruses, worms, trojans,
and spyware, but did not differentiate among them, or tell us how to detect, mitigate, remediate, or prevent them. He did say that the Macintosh operating system is easily given to viruses
because it is based on Unix, which is the operating system in which viruses
were invented. David Morgan defined “Zero day” as the source of unknown vulnerabilities.
He explained a “root kit” by saying that if you are “root” then you own the
system.
All of that being as it may, I personally benefited by
learning about Shodan.io. Coming to work the next day, I visited the site,
read about it on Wikipedia, and made a note to myself to follow up.
PREVIOUSLY ON NECESSARY FACTS
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