After a year at EOS-North America in additive manufacturing ("3D printing"), I accepted a new contract with a state agency. The EOS-NA human resources department asked me for a job description. You can find boilerplate online; and that is often what I respond to in Help Wanted ads. Those cut-and-paste lists tell me that the people doing the hiring have no clue what is involved. For example, they often ask for a college degree in communication. To me, that's the degree for podcasters.
Here is a general description of
what I did as your technical writer. It is an outline of who I am and
what I brought to the job. What you want to avoid is looking for another person
just like the one you lost. You are not replacing a part in a machine. You are
bringing in a family member. Your next technical writer could be a science
talented high school student.
A technical writer has a
demonstrated history of professional non-fiction writing. The preferred
experience is in creating user manuals for information systems. That
documentation can be intended for final users, such as clerical or automation
workers. It can also be system documentation intended for programmers or
engineers. Related experience can include journalism, academic research, advertising
or feature writing for online or print media.
Common tools include the
Microsoft Office Suite, especially Word, but also Excel, PowerPoint, Paint, and
Visio. Experience with desktop publishing can include Microsoft Publisher,
Adobe Creative Suite (or Adobe Creative Cloud) or Madcap Flare. Adobe has been
aggressive in acquiring other companies such as FrameMaker, InDesign, and
PageMaker. So, an experienced writer could have used those before they were
elements of the Adobe package. All of the current documentation was created
with Microsoft Office. It resides as Microsoft Word documents.
The important benchmarks
are measurable. The current EOS-NA User Manual runs 234 pages, 27,000 words;
and it reads at a ninth grade level with 8% passive-voice sentences.
A technical writer
interviews subject matter experts, usually by email, though often in person, to
get specific answers to complex or subtle questions. A technical writer works
with new systems as a tester, taking the user viewpoint as an involved but
uninformed participant.
For this job at EOS-NA
in Pflugerville, knowledge of factory production and factory automation,
including both mechanical and electronic systems, as well as basic physics and
chemistry are also helpful. Important as all of those can be, they are
secondary to being inquisitive, curious, and persistent in the pursuit of
measurable facts.
Facility with a camera,
whether single-lens-reflex or a cell phone, is important. Being able to
generate flow charts and other logic diagrams is also a key component of this
job. Much of the graphical work consists of manipulating, enhancing, and
annotating screenshots.
The job demands the
ability to ensure that terminology is correct and consistent across all
publications.
The technical writer is
a Team of One. Mindful of the needs of the company and its customers, the
technical writer sets their own intermediate goals and meets their own
incremental deadlines.
Hope that helps.
Best Regards,
Mike M.
Michael E.
Marotta
Senior
Technical Writer | EOS North America
3813 Helios Way, Suite B298 | Pflugerville, TX 78660
Office +1 512.388.7916 | Mobile +1 734.223.9054
3813 Helios Way, Suite B298 | Pflugerville, TX 78660
Office +1 512.388.7916 | Mobile +1 734.223.9054
PREVIOUSLY ON NECESSARY FACTS
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